Before taking this course, you should have the following knowledge and skills:

• Internet web browser usability knowledge and general computer usage
• Basic understanding of networking technologies
• Basic understanding of voice and video
• Describe the different codecs and how they are used to transform analogue voice into digital streams
• Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
• Describe the Cisco Collaboration solutions architecture
• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
• Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters,CM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
• Describe and configure endpoints and commonly required features
• Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway ControlProtocol (MGCP), and Skinny Call Control Protocol (SCCP)
• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
• Define Quality of Service (QoS) and its models
• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
• Describe a dial plan and explain call routing in Cisco Unified Communications Manager
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
• Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
• Configure calling privileges in Cisco Unified Communications Manager
• Implement toll fraud prevention
• Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
• Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
• Implement a Cisco gateway for PSTN access
• Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTNnetwork
• Implement and troubleshoot media resources in Cisco Unified Communications Manager
• Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
• Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

• Understanding Cisco Collaboration Foundations (CLFNDU)
• Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)